We believe in accountability. We expect you to give your clients the best possible service and support. But your Franchisor has the same obligation to you. Ours is the only Franchise system in the world that allows Franchisees to change or even vote out their Franchisors if not satisfied with the service they receive. The National office also regularly phones most Franchisees, to check that our service is what it should be.

And Jim's, for all its size, is still a personal business. Jim's Group is owned 100% by Jim, who works daily in the business. Every Franchisee is given his personal Email and contact number and invited to call him any time. Every year, hundreds do. Jim's story, and the history of Jim's Group, can be read on-line or downloaded from our main web site.